Remote Management Technology for Business

Provide IT support to employees anywhere with remote PC management.1 2

Features for Remote PC Management

  • The Intel vPro® platform brings business-class, modern manageability to businesses of all sizes with powerful device management capabilities.

  • Intel® Active Management Technology provides tools for remote management to support employees who are on- or off-premise.

  • Intel® Endpoint Management Assistant (Intel® EMA) enables cloud-based Intel® Active Management Technology remote management capabilities for devices outside the firewall.

  • Intel® Manageability Commander (Intel® MC) offers console-based Intel® Active Management Technology features to manage devices in a traditional infrastructure behind the corporate firewall.

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The latest hardware-based tools help IT teams remotely manage and maintain a diverse fleet of devices, both inside and outside the firewall. See how enterprise remote PC management improves IT efficiency across the business.

Enterprise Remote PC Management, Built for Business

Your business likely includes a mix of company-owned and personal devices running in a variety of locations. Business-class remote monitoring and management (RMM) capabilities help reduce cost and complexity. Whether devices are on- or off-premise, new devices with hardware-based tools let businesses deliver remote IT services, reducing deskside support and downtime.

Modern Manageability for Business

In many businesses, most devices are no longer located where IT staff operate. Fleets today comprise on-premise devices, remote devices, and even devices that don't have a user, such as smart vending machines, ATMs, or hub devices in conference rooms.

This distributed, diverse environment is making manageability more complex, time consuming, and costly. Demands on managing devices are growing, with 125 billion connected devices predicted by 2030.3 Users expect devices that are always ready, always up to date, and always high performing. In fact, having the right devices impacts a business's bottom line, with 80 percent of a computer's total cost of ownership (TCO) due to maintenance and tech support.4 A well-maintained device is also more secure, which is vital given evolving cybersecurity threats.

Why Hardware-Based Tools for Manageability?

Hardware-based tools for enterprise remote management allow IT teams to administer processes at both the software and hardware level. This means devices can be monitored, maintained, and managed wherever they are.

Remote PC management gives IT teams a way to ensure devices have up-to-date operating systems (OS) and antivirus and malware-scanning software. Off-hours patching helps minimize the impact of updates on productivity.

Remote device management empowers IT teams to transition from reactive to predictive management by employing telemetry to troubleshoot, diagnose, and remediate problems.

In a 2019 Intel-commissioned study by Forrester Consulting, 77 percent of IT managers surveyed found new Intel vPro® platform-based devices running Windows* 10 to be easier to manage than previous devices.5

Remote Management Use Case

Remote management helps keep devices secure and functioning optimally. A feature-rich device platform can provide your IT team with a robust set of tools for several key use cases.

OS and Software Updates
OS updates and software deployment can be particularly challenging for IT. Ongoing security threats can lead to more frequent updates, which adds complexity when factoring in mobility and the rising number of devices to support. These and other factors can make deskside or manual updates impractical. With remote management, your IT shop can automate high-volume OS updates and software rollouts to streamline the process.

Patch Management
Remote management allows IT to implement automated patch updates that support remote recovery or help enhance security. IT can even wake systems and patch them during off hours.

Device Refresh
Today's businesses tend to refresh devices in a regular cadence to not only enhance performance, but also help improve endpoint security and device manageability. Features like in-band and out-of-band management, keyboard video mouse (KVM) control, and power on/off capabilities can assist IT during refreshes if employees and devices are in another location.

Device Troubleshooting
Remote management capabilities give IT teams the ability to proactively troubleshoot issues, diagnose problems, and implement the right resolutions. IT can exploit real-time telemetry analysis and quickly diagnose a system's problems and take action to resolve them. Telemetry can also be applied in self-help tools to give employees remediation options.

Remote Management with Intel® Active Management Technology

As part of the built for business Intel vPro® platform, Intel® Active Management Technology offers a suite of remote monitoring and management (RMM) and mobile device management (MDM) technologies. A Forrester Consulting study found that improved device security and management with the Intel vPro® platform can result in cost savings of USD 1.3 million over three years, while automatic remote patch deployment through Intel® Active Management Technology can result in risk-adjusted cost savings of USD 81,000 over three years.5

產品與效能資訊

1

所述之成本降低情境,用意是要提供範例,指出搭載特定 Intel® 處理器的產品,在特定情況與配置,可能會如何影響未來各項成本以及提供成本節省。實際情況可能有所差異。對於各項成本,或是成本降低幅度,Intel 不提供任何保證。

2

Intel 並不控制或審核第三方的資料。您應檢閱本內容、查閱其他來源,並確認提及的資料是否正確。

3

IHS Markit,2017 年 10 月。

4Beacon Consulting, 2017.
5

Intel vPro® 平台的整體經濟影響(Total Economic Impact™)研究,係由 Intel 委託 Forrester Consulting 進行(2018 年 12 月)。其他組織可節省的費用因各種因素而有所不同,這些因素包括公司轉換至 Intel vPro® 平台以前的規模、安全性的基線等級、可管理性和生產力。請參考其他來源,並使用適用於您組織的特定資訊,以判斷您的組織所能獲得的利益。請造訪 intel.com.tw/vProPlatformTEI 閱讀完整研究報告。您的成本和成果可能有所落差。