Key features
- 24x7 phone1 technical support
- Next business day2 on-site replacement
- World-class up-time assurance
Help keep your server infrastructure running smoothly
You need assurance that you can depend on the servers that power your company. This means you must have access to world-class support throughout the equipment life cycle, with expertise that resolves issues quickly to minimize downtime.
Along with high product quality, customers consistently report that they buy Intel® Server Products because of the service and support they receive.3 With your distributor’s or reseller’s on-site repair offering, you instantly get a trusted vendor for fast, consistent, and easy-to-use repair services, when and where you need them.
- Safeguard server uptime: An on-site repair contract covering the system for three years.4
- Tap into troubleshooting expertise: Trained technicians who can get in direct contact with Intel if needed, for added confidence for even the toughest issues.
- Ensure simplicity in the repair process: When you need it most, relying on the trusted Intel name to resolve problems quickly.
On-site repair backed by Intel makes your distributor or reseller a “one-stop shop” for server products and support.
Rely on flexible, world-class on-site repair
On-site repair services are provided by a third party for Intel white-box servers. The contract provides coverage for three years. Intel helps diagnose the issue, and a technician will replace the faulty hardware on-site.
Coverage for a wide variety of Intel® Server Systems
On-site repair is available for all current5 and future generations of Intel Server Systems and Intel® Modular Server systems.
Part of the comprehensive support backed by Intel
Intel support provides extensive resources to customers and on-site repair providers, who also have free access to the following online services:
- Download Intel® software, drivers, and utilities
- View tested third-party compatibility lists
- Retrieve technical specifications and other documentation
- Purchase spare parts online
With on-site repair, you can have increased confidence in the day-to-day operation of your server infrastructure. That is one less thing to worry about as you work to make your business thrive.
Key features
24x7 phone technical support |
Count on repair resources backed by people at Intel, who know the hardware best |
Next business day on-site replacement |
Handle equipment replacements quickly and conveniently |
World-class up-time assurance |
Reduce the duration of business interruptions, lessening the impact from equipment outages |
Additional Information: 1 2 6
