The world moves fast, and people are busy. Increasingly, customers prefer quick, convenient interactions that allow them to move on to their next task without delay.
Interactive kiosk solutions speed up ordering, purchasing, and other self-service tasks so that users can get on with their day. They also help banks, restaurants, smart cities, transportation providers, hospitals, and stores automate certain tasks. This creates faster service and frees up employees to focus on creating high-value experiences.
Put Customers in Control with Interactive Kiosks
Interactive kiosks are designed with different functionalities to deliver information and services. The latest kiosks can include sensors, cameras, microphones, and accelerators that let businesses or smart cities monitor the kiosk's operations, streamline self-checkout, collect environmental data, and provide accessibility to users. These analytics can power real-time information and alerts, personalized offers, wayfinding assistance, and more.
For example, grocery stores that use interactive kiosks for self-checkout will likely see shorter wait times. When equipped with artificial intelligence (AI)–based product identification, kiosks also help prevent shrinkage by confirming that items being placed in the basket match the PLU code entered by the customer.
Banks are taking traditional ATMs to the next level with interactive kiosks that deliver live consultations and other services. This allows banks to consolidate their footprint or expand into new locations without having to build a physical branch.
Interactive kiosk solutions are common in transportation hubs like airports, subways, and train stations. Customers can purchase travel tickets, check bags, access maps, or view departure and arrival times. This helps manage foot traffic and reduce wait times.
Tap Into Kiosks for Digital Advertising
Interactive kiosks are a great way to deliver digital advertising in lobbies, malls, transportation hubs, or other high-traffic areas—a strategy that generally has a much lower cost than traditional print and media advertising.
A ticketing kiosk in a train station or subway presents an opportunity to cross-sell and promote events in the area. An integrated printer allows travelers to purchase and print a ticket to the event right at the kiosk. For example, a tourism board can let businesses advertise on their outdoor interactive kiosks, encouraging visitors to check out the sights and attractions of the city.
Keep the Public Informed with Outdoor Interactive Kiosks
Smart cities are providing citizens and tourists with outdoor digital kiosks to advertise attractions, restaurants, shopping, and real-time information about the area. These kiosks often provide Wi-Fi, VoIP emergency calling, wayfinding services, and an integrated printer to let users print tickets or maps.
Interactive Wayfinding Kiosks Help Visitors and Citizens Get Around
Cities of every size are helping visitors get around with interactive wayfinding kiosks. For example, cities can place outdoor kiosks at heavily trafficked intersections with one side offering a touchscreen for self-service exploration and the other side with a flat screen to stream ads for community organizations, businesses, and attractions.
In malls and shopping centers, shoppers can explore a map and list of stores on a digital kiosk display. Some kiosks even map out custom routes for the user.
At medical centers and hospitals, patients can type their doctor's name or specialty into a touchscreen to find where they're located in the building. They can also use kiosks to make an appointment, pay their bill, or even perform simple tests.
Intel® Technologies for Interactive Kiosks
Intel provides hardware and software designed for interactive kiosk solutions of virtually any shape, size, or function. Intel® Core™ processors deliver a strong foundation for interactive kiosks, supporting vibrant, ultrahigh definition (UHD) visuals and a responsive digital kiosk touchscreen. Processors on the Intel vPro® platform offer additional remote management and security capabilities.
Discover Intel Partner Solutions
Intel works with an ecosystem of partners to deliver interactive kiosk solutions designed for specific market needs. Intel partner solutions can be deployed quickly, are proven to work, and feature Intel® technologies you can count on.
A touchscreen kiosk gives customers an immersive, interactive experience that's as easy as using a smartphone.
Self-service kiosks empower customers to find products, services, or information and perform self-checkout with speed and accuracy.
Self-ordering kiosks, popular at quick-service restaurants (QSRs), give customers control and convenience by allowing them to place their own orders. QSRs may even see a 30 to 40% increase in average order size.1